Support
Check the answers below first — yours may already be there. If not, write to us: we reply in English and Ukrainian.
support@mygia.app
We usually reply within two working days.
Please don’t include medical details in your email — we don’t need them to help. Just describe what isn’t working, your phone model and the app version.
Frequently asked questions
Data and privacy
Where is my data stored?
Only on your phone. GIA has no server that receives your entries, so we don’t see them. See the privacy policy for details.
Do I need to sign up?
No. GIA doesn’t ask for an account, an email or a phone number.
How do I move my data to a new phone?
In the app, open “Profile” → “Privacy & data” → “Export my data”. GIA creates a file encrypted with a password you choose. Move the file to the new phone any way you like and open it in GIA.
I forgot the password to my backup file. What now?
Unfortunately it can’t be recovered: only you know the password, and we have neither the password nor your data. If you still have the old phone, create a new backup with a new password.
How do I delete all my data?
“Profile” → “Privacy & data” → “Delete all data”. This erases everything from the phone, along with the periods GIA wrote to Apple Health. Simply deleting the app also removes the data from the device.
Can my partner see my entries?
No. Your partner uses their own space on their own phone. The invitation code carries only the mode, the due date (if you are pregnant) and your name, if you added it.
Cycle and forecasts
Why does the forecast show a range instead of one date?
Because it’s more honest. When there is little data or your cycle is irregular, nobody knows the exact date. The forecast gets more precise with every cycle you log.
Can I rely on GIA for birth control?
No. The fertile-window forecast is approximate and is not a method of contraception. Talk to your doctor about reliable methods.
Does GIA replace a doctor?
No. Articles and hints are general information, not a diagnosis or a prescription. If something worries you, see a doctor; in an emergency, call your local emergency number.
Subscription
Is GIA free?
The core features are free. Some tools are opened by the GIA Plus subscription — monthly or yearly. The price and terms are shown on the purchase screen. See the terms of use for details.
How do I cancel my subscription?
On iPhone: Settings → your name → Subscriptions → GIA → Cancel Subscription. Do this at least 24 hours before the period ends — you won’t be charged again and keep access until the end of the paid period.
How do I get a refund?
Payments are taken by the app store, so refunds are handled by the store too. For the App Store, use reportaproblem.apple.com.
The app
Which devices does GIA run on?
iPhone for now. An Android version will follow.
Which languages does GIA support?
English and Ukrainian. You can change the language on the first screen and in your profile.
Something isn’t working. How do I report it?
Write to support@mygia.app: what happened, your phone model and the app version (shown in your profile). A screenshot helps — just make sure it doesn’t show anything you’d rather not share.